Refund policy

REFUND AND WITHDRAWAL POLICY

Last updated: September 3, 2026

This policy applies to purchases made directly from MATEART / mateartacademy.com, operated by M8 Oil Arts s.r.o., Company ID (IČO) 22365460, registered office at Okružní 331, 417 22 Háj u Duchcova, Czech Republic. Contact: matejakjan@gmail.com, +420 601 574 527.

DIGITAL PDFS AND ONLINE COURSES

If you are an EU consumer, you normally have 14 days from the conclusion of the contract to withdraw from a digital-content purchase. Where, before delivery or access begins, you expressly consent to immediate supply and acknowledge that you will lose your right of withdrawal, the right of withdrawal ends once the download or access begins. If the required consent and acknowledgement have not been obtained, your statutory withdrawal rights remain unaffected.

Digital products are supplied for personal use only. If a file is missing, corrupted, materially different from its description, or cannot be accessed, contact us at matejakjan@gmail.com with your order number. We will first try to restore access or provide a replacement and, where required by applicable law, provide a price reduction or refund.

PHYSICAL BOOKS PURCHASED DIRECTLY FROM US

EU consumers may withdraw from a purchase of a physical book within 14 days after receiving it, without giving a reason. Notify us at matejakjan@gmail.com before returning the item. After notifying us, return it within 14 days to M8 Oil Arts s.r.o., Okružní 331, 417 22 Háj u Duchcova, Czech Republic.

The book must be returned in substantially the same condition in which it was received. You are responsible for direct return costs unless the book is defective, damaged, or incorrect. We may withhold reimbursement until we receive the returned item or proof that it was sent.

BOOKS PURCHASED FROM AMAZON OR ANOTHER RETAILER

Orders completed on Amazon or another third-party retailer are governed by that retailer's return and refund policy. Please contact the retailer shown on your order confirmation.

DEFECTIVE, DAMAGED, OR INCORRECT ORDERS

Contact us promptly at matejakjan@gmail.com and include your order number and a description or photo of the problem. We will provide the remedy required by applicable consumer law.

REFUNDS

Approved refunds are issued to the original payment method without undue delay and normally within 14 days. Your bank or payment provider may need additional processing time.

Nothing in this policy limits any mandatory consumer rights that apply in your country. For questions, contact matejakjan@gmail.com.